*Our shipping courier is USPS, United States Postal Services.
* Domestic shipping (orders within the U.S) excluding holidays and weekends can take 5-7 business days for delivery. At times packages may experience a delay in delivery. You can track your package via USPS.com with the tracking number provided to you. Processing an order does take 5-7 business days, which does not include the weekend or holidays.
*International shipping (orders outside of the U.S) can take 7-21 business days for delivery and at times it can take longer, which is normal. Once an international order leaves United States, you are not able to track your order with the tracking number provided to you. International tracking numbers are recycled, which prevents updates once the package leaves the United States. Rawkyn is not responsible for any custom fees that your country may have.
*We are not able to cancel orders. Rawkyn cannot edit or change your information/address once the order has been received. If the address you provide at the time of checkout is incorrect or incomplete, and your item/items is delivered, we will not be responsible for the lost item/items. We are not responsible for packages left unattended. We will not send a replacement package or offer a refund. If the package is returned to Rawkyn, you will have to pay the shipping cost again in order for our team to reship your package or we can refund the product price only.
*If your item/items is damaged in transit Rawkyn will send a replacement package once proof of damaged has been received. You will need to send our team photos or video of the damaged items.